Announcement

Notice on Exit from Malaysian Markets

07-09-2023 10:37

Dear valued clients,

We wanted to share an important update regarding our company’s operations that will impact our valued clients in Malaysia. Zeal Group has made a difficult decision to exit Malaysia markets and will be communicating the procedure and assisting with the steps to wind down and manage positions accordingly.

Existing Users:

From 31st December 2023 at 23:59:59 (server time) existing Malaysian clients will no longer be able to make new deposits or enter new contracts for all products. Clients should take the necessary steps to wind down and manage their positions. After 31st December 2023, any open positions will be liquidated, and liquidated funds will be available for withdrawal.

New users:

From September 8, 2023, we will no longer be onboarding new clients from Malaysia. This includes residents of Malaysia and existing Malaysian nationals residing within the country.

We want to express our deepest gratitude for your trust and loyalty. Your support has been instrumental in our success, and we remain dedicated to serving your trading needs with the utmost professionalism and integrity until the timeline mentioned above. We will continue supporting all other regions and expand to new territories. Thank you once again for choosing us as your trading partner. We are committed to making this transition as seamless as possible.

Should you have any questions about these changes, you may refer to our FAQ section below.

If you require more information or assistance our support team is available to assist you. Please feel free to reach out to us at email: cs-my@zfx.com or via our live chat.

Warm Regards,

ZFX / Zeal Capital Market

Frequently Asked Questions

Why are you closing client accounts in Malaysia?

Regrettably, due to our existing internal policies, we are unable to extend our services to individuals residing in Malaysia at this time. We sincerely apologize for any inconvenience this may cause.

We value your interest and understanding, and should circumstances change in the future, we will certainly revisit the possibility of offering our services to residents of Malaysia.

If you have any questions or require further clarification, please do not hesitate to contact our customer support team by email at cs-my@zfx.com or via our live chat. Your satisfaction remains our priority, and we appreciate your consideration in this matter.

What will happen to my current trading account?

As part of this transition process, we regret to inform you that your trading account will be closed. You may continue trading until the end of December. However, we kindly request that you take the necessary steps to close all open positions on or before 31st December 2023.

Any remaining funds in your account will require your withdrawal submission request through the standard withdrawal process via MyZFX. Your understanding and cooperation in this matter are greatly appreciated. If you require any assistance or have questions, please do not hesitate to contact our customer support team.

How will I receive my deposited funds?

You will be required to submit a withdrawal request through the standard process via MyZFX. If you require any assistance or have questions, please do not hesitate to contact our customer support team by email at cs-my@zfx.com or via our live chat.

Can I withdraw my funds before the account closure?

Yes, you can withdraw your funds before the account closure. We encourage you to do so to avoid any inconvenience.

Will my personal information be secure during the closure process?

Absolutely. We take data security seriously. Your personal information will be handled in accordance with our privacy policy.

Can I still trade until the account closure?

Certainly, you have the option to continue trading until 31st December 2023. It is advisable, however, that you consider closing your open orders and initiating a withdrawal of your remaining funds before 31st December 2023.

This proactive approach will help facilitate a smooth and timely transition. Should you require further guidance or assistance in this process, please do not hesitate to contact our dedicated customer support team by email at cs-my@zfx.com or via our live chat. Your satisfaction and seamless experience are of utmost importance to us.

Can I transfer my account to another country’s service?

Regrettably, at this juncture, we are unable to facilitate account transfers to other international jurisdictions. Our current strategic focus is directed toward alternative priorities and objectives.

What if I have open positions at the time of account closure?

We strongly advise that you consider closing all active positions prior to 31st December 2023 to facilitate a seamless transition. Please be informed that any positions left open at the time of closure will be subject to forced closure.

Will I receive any notifications about the account closure?

Certainly, we will keep you well-informed throughout the account closure process via email notifications and announcements on our platform.

What happens if I have further questions during this transition?

If you have any additional inquiries or require further clarification, please do not hesitate to contact our customer support team by email at cs-my@zfx.com or via our live chat. Your satisfaction and peace of mind are of paramount importance to us.

What is the timeline of the account closure and how long do I have until I can close my account and withdraw my funds?

You may continue trading until 31st December 2023. However, we kindly request that you take the necessary steps to close all open positions on or before 31st December 2023.

Any remaining funds in your account will require your withdrawal submission request through the standard withdrawal process via MyZFX.